My Cart

Close

F.A.Q.

HOW DO YOU SEND ORDERS ?
In France, we offer several shipping methods :
Delivery is free in tracked letter - without signature (estimated delivery in 3 days after shipment).
With COLISSIMO (guaranteed delivery with signature in 48h after shipment): 6,00 €
With CHRONOPOST 24H (guaranteed delivery in 24h after shipment): 24,00 €
With CHRONOPOST Saturday (delivery guaranteed in 24h including Saturday for all orders placed before Friday 13h): 30,00 €

Paris :
Thanks to our exclusive service "LA MOME DELIBIJOO", we offer a courier service on Paris Intramuros with a delivery in the day : 10,00 €

For Europe :
Shipping is free in Europe from 50,00 € purchase. Enjoy !
With COLISSIMO (delivery without signature estimated in 5 days): 10,00 €
With FEDEX (Delivery with signature guaranteed in 24h): 20,00 €

For the rest of the world :
Shipping is free from 200,00 € purchase. Enjoy !
FEDEX-with signature (guaranteed delivery in 48h): 25,00 €

HOW TO KNOW IF MY ORDER HAS BEEN TAKEN INTO ACCOUNT
After you have validated your order and made the secure payment, a confirmation email will be sent to you with the Order reference.

HOW TO KNOW IF AND WHEN MY ORDER WAS SHIPPED :
At the time of shipment of your order, you will receive by email a confirmation with the tracking number of your shipment that you can consult as and when to know where your order is located.

Is it possible to exchange or return my jewel ?
You have 14 days after receiving your order to return your jewelry if it is not personalized, not worn, in its original packaging.
For this, we must send an email to: contact @ lamomebijou.Paris
After accepting the return of your jewel, we will send you a free return voucher.
After receiving your product, we will confirm the refund via your payment method chosen during your order, once the checks of Use made.

ARE YOU JEWELRY GUARANTEED ? Do you have an S. A. V. ?
Our jewelry is guaranteed for six months.
In case (rare) of problem on your jewel, please contact us as soon as possible by email contact@lamomebijou.paris and we will do our utmost to remedy your concern as soon as possible. Either by exchange or by repair. We will send you a free return voucher for this purpose.

CAN WE CHOOSE THE SIZE OF HIS BRACELET ?
All our bracelets are adjustable and you can indicate the size of your bracelet at the time of selection of your bracelet.
Just take a thread that you put around your wrist and then measure it.
We offer 4 sizes :
X-SMALL : 10-14cm
SMALL : 14-15cm
MEDIUM: 15-17 cm (default size if no size is indicated on your order)
Wide: 17-19cm

You can also tell us your size in the comment field in each product sheet.

ARE YOUR JEWELRY CUSTOMIZABLE ?
The vast majority of our jewelry is customizable.
You can at least choose the color of the bracelets but also engrave your own message or symbol on some of our medals.
The "customization" section is located here.

ARE YOUR CORDS RESISTANT ?
Our cords (made in France) are made of polyester. They are very resistant and the colors remain bright and vibrant for a very long time. They do not fray, and they are very unlikely to break. However, if this happens, they are guaranteed for life and we offer you the possibility to change them.

IS IT POSSIBLE TO CHANGE THE LINK COLOR OF MY BRACELET ?
We offer you free of charge the possibility to change the Link(s) as many times as you want on a vast majority of our bracelets !
We still have to charge you a round trip freight charge.
See " how do you send orders ? »

HOW TO PROPERLY CARE FOR YOUR JEWELRY ?
The vast majority of our jewelry is 100% waterproof and very water resistant.
In order to preserve the shine of your jewelry, it is better to avoid direct contact with perfume. Perfume, cosmetics, alcohol,chemicals, lemon and other acids are the enemies of jewelry. It is therefore advisable to make up and perfume yourself before passing your jewelry.

We recommend that you regularly clean your jewelry with soapy water( Marseille soap), then rinse them thoroughly with clean water. You can use a soft brush and warm soapy water to remove accumulated deposits (salt water, chlorine, Sun oils). Then rinse them with fresh water and wipe them thoroughly with a soft, dry cloth.

The website www.lamomebijou.is paris secure ?
Yes. The transmission of information on our site takes place in a secure context, using the protocols in force on the Internet. Payment card numbers are not kept on the site www.lamomebijou.Paris but on the secure site of our banking institution. 

WHAT IS YOUR PRIVACY POLICY ?
You can use the site www.lamomebijou.Paris without filing personal information. However, when you open an account on our site, we collect the data necessary for billing and delivery of your order : your name, address, email address, etc. the site www.lamomebijou.Paris undertakes to disclose your details only to third parties involved in the course of your order process : banking establishment, delivery service, etc. we will only communicate personal data if we are legally required to do so, following the filing of a complaint for example.

WHAT PAYMENT METHODS ARE ACCEPTED ?
The payment of your purchases can be made by credit card or bank card : you must indicate your credit card or bank card number, as well as its expiration date on the page provided for this purpose. You can also pay for your purchases via Paypal safely.

WHO'S THE BIJOU KID ?
The Môme Bijou is ISABELLE PRAT, jewelry designer in Paris for more than 15 years. You can consult his biography here.

ARE YOUR JEWELRY MADE IN FRANCE ?
Our jewelry is MADE in FRANCE and handmade, exclusively in our workshop located in Paris

HOW CAN I HAVE ACCESS TO YOUR GENERAL TERMS AND CONDITIONS OF SALE ?
The general conditions of sale are accessible directly at the bottom of the homepage of the site www.lamomebijou.Paris or by clicking here.