FAQs

HOW DO YOU SEND ORDERS?
In France, we offer several shipping methods:
Delivery is FREE by FOLLOWED LETTER - without signature (Estimated delivery within 3 days after dispatch).
With COLISSIMO (guaranteed delivery with signature within 48 hours after shipment): €6.00
With CHRONOPOST 24h (guaranteed delivery within 24 hours after dispatch): €24.00
With CHRONOPOST SATURDAY (Guaranteed delivery within 24 hours including Saturday for all orders placed before Friday 1 p.m.): €30.00

Paris :
Thanks to our exclusive service “LA MOME DELIBIJOO”, we offer a courier service in Paris Intramuros with same-day delivery: €10.00

For Europe:
Delivery is free in Europe from €50.00 purchase. Enjoy!
With COLISSIMO (Delivery without signature estimated in 5 days): €10.00
With FEDEX (Delivery with signature guaranteed within 24 hours): €20.00

For the rest of the world:
Delivery is free for purchases over €200.00. Enjoy!
FEDEX – with signature (guaranteed delivery within 48 hours): €25.00

HOW TO KNOW IF MY ORDER HAS BEEN PROCESSED
After validating your order and making secure payment, a confirmation email will be sent to you with the order reference.

HOW TO KNOW IF AND WHEN MY ORDER HAS BEEN SHIPPED:
When your order is shipped, you will receive a confirmation by email with the tracking number of your shipment which you can consult as you go to find out where your order is.

IS IT POSSIBLE TO EXCHANGE OR RETURN MY JEWELRY?
You have 14 days after receipt of your order to return your jewelry to us if it is not personalized, unworn, in its original packaging.
To do this, you must send us an email to: contact@lamomebijou.paris
After receipt of your product, we will confirm the reimbursement via your payment method chosen when ordering, once the usual checks have been carried out.

ARE RETURNS FREE?
We do not cover postage costs incurred for returning items (whether an exchange or refund).

ARE YOUR JEWELRY GUARANTEED? DO YOU HAVE AN after-sales service?
Our jewelry is guaranteed for six months.
In the (rare) event of a problem with your jewelry, please contact us as quickly as possible by email contact@lamomebijou.paris and we will do our best to remedy your problem as quickly as possible. Either by an exchange or by a repair. We will send you a free return slip for this purpose.

CAN YOU CHOOSE THE SIZE OF YOUR BRACELET?
All our bracelets are adjustable and you can indicate your bracelet size when selecting your bracelet.
Just take a thread that you put around your wrist and then measure it.
We offer 4 sizes:
X-SMALL: 10 – 14 cm
SMALL: 14 – 15 cm
MEDIUM: 15 – 17 cm (default size if no size is indicated on your order)
WIDE: 17 – 19 cm

You can also tell us your size in the comment field found in each product sheet.

ARE YOUR JEWELRY CUSTOMIZABLE?
The vast majority of our jewelry is customizable.
You can at least choose the color of the bracelets but also engrave your own message or symbol on some of our medals.
The “CUSTOMIZATION” section can be found here .

ARE YOUR CORDS RESISTANT?
Our cords (made in France) are made of polyester. They are very resistant and the colors remain bright and vibrant for a very long time. They do not fray and are very unlikely to break. However, if this should happen, they are guaranteed for life and we offer you the possibility of changing them.

IS IT POSSIBLE TO CHANGE THE COLOR OF MY BRACELET LINK?
We offer you the free possibility of changing the link(s) as many times as you want on a large majority of our bracelets!
We still have to charge you FORWARD and RETURN transport costs.
See “HOW DO YOU SEND ORDERS?” »

HOW TO PROPERLY MAINTAIN YOUR JEWELRY?
The vast majority of our jewelry is 100% waterproof and resists water very well.
To preserve the shine of your jewelry, it is best to avoid direct contact with perfume. Perfume, cosmetics, alcohol, chemicals, lemon and other acids are the enemies of jewelry. It is therefore advisable to put on makeup and perfume before putting on your jewelry.
We recommend that you regularly clean your jewelry with soapy water (Marseille soap), then rinse it carefully with clean water. You can use a soft brush and lukewarm soapy water to remove accumulated deposits (salt water, chlorine, sunscreen oils). Then rinse them with fresh water and dry them thoroughly with a soft, dry cloth.

IS THE SITE www.lamomebijou.paris SECURE?
Yes. The transmission of information on our site takes place in a secure context, using the protocols in force on the Internet. Payment card numbers are not stored on the site www.lamomebijou.paris but on the secure site of our banking establishment.

WHAT IS YOUR PRIVACY POLICY?
You can use the site www.lamomebijou.paris without providing personal information. However, when you open an account on our site, we collect the data necessary for billing and delivery of your order: your name, address, email address, etc. The site www.lamomebijou.paris undertakes to only disclose your contact details to third parties involved in the progress of your order process: banking establishment, delivery service, etc. We will only communicate personal data if we are legally required to do so, for example following the filing of a complaint.

WHAT ARE THE PAYMENT OPTIONS AVAILABLE ?
Payment for your purchases can be made by credit card or bank card: you must indicate your credit card or bank card number, as well as its expiration date on the page provided for this purpose. You can also pay for your purchases by Paypal in complete security.

WHO IS THE SAME JEWEL?
La Môme Bijou is ISABELLE PRAT, jewelry designer in Paris for over 15 years. You can view his biography here .

ARE YOUR JEWELRY MADE IN FRANCE?
Our jewelry is MADE IN FRANCE and handmade, exclusively in our workshop located in Paris

HOW CAN I GET ACCESS TO YOUR GENERAL CONDITIONS OF SALE, CALLED CGV?
The General Conditions of Sale are accessible directly at the bottom of the home page of the site www.lamomebijou.paris or by clicking here .